Troubleshoot PayPal Payouts Issues

Review the following sections if you are having trouble integrating with Payouts. Contact WoolyCustomer Support if you are still unable to get Payouts integrated with Wooly.

Could Not Authenticate with PayPal 

If after adding your PayPal credentials you receive an error message that Wooly could not authenticate with PayPal, check that the App you created in PayPal Developer shows up under the Live tab and not the Sandbox tab. If it is Live, then try copying/pasting the Client ID and Secret into Wooly again to see if the error message goes away. If you are still having issues, contact Wooly support for additional

PayPay Payouts Not Enabled

If you see this warning message after adding your PayPal Live App Credentials into Wooly, it means that your PayPal account has not yet been enabled to use the Payouts API. Follow the steps in Step 1: Enable Payouts API and ensure that your PayPal account has been approved to use Payouts for Live apps. 

Removing Your PayPal Payouts Integration

  • Navigate to Settings > Integrations
  • Click Remove PayPal Credentials

Resetting a forgotten Payment Password

For security reasons, it is not possible to reset a forgotten Payment Password. The recover from a forgotten password, you will need to remove your PayPal integration within Wooly and re-add it, which will give you an opportunity to provide a new Payment Password. 

  • Navigate to Settings > Integrations
  • Click Remove PayPal Credentials 
  • Follow the steps in Integrate PayPal Payouts in Wooly to re-add your Live App's credentials in Wooly

Insufficient Funds In Your PayPal Account

When making a payment to advocates, if you see an error message that you have insufficient funds in your PayPal account, it means that your account does not have enough money to cover the payments and the PayPal fees and none of the advocates received a payment. You will need to log into your PayPal account and transfer enough money from your funding source to cover the total payments and the PayPal fees. Learn more about PayPal Payout fees.

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